Shipping policy

SHIPPING POLICY

Last Updated: September 4, 2026

Thank you for shopping with Grabana, home of the Sophere Skincare Line.

This Shipping Policy explains how orders are processed, shipped, delivered, and handled when shipping issues occur.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully completed.

Business days are Monday through Friday and do not include weekends or major U.S. holidays.

During product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take longer.

An order confirmation does not mean that your order has shipped.

Once your order has been prepared for shipment, you will receive shipping or tracking information when available.

SHIPPING RATES

Shipping charges, when applicable, are calculated and displayed at checkout before payment is completed.

From time to time, Grabana may offer free shipping, promotional shipping rates, or other shipping incentives. These promotions may be subject to additional terms, minimum purchase requirements, geographic restrictions, or expiration dates.

ESTIMATED DELIVERY TIMES

Delivery times shown during checkout are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been transferred to the shipping carrier, actual delivery time may depend on the carrier, destination, weather conditions, holidays, service disruptions, customs processing, and other circumstances outside Grabana’s reasonable control.

Estimated transit times do not include order-processing time.

TRACKING INFORMATION

When tracking is available, customers will receive tracking information by email, text message, or through the order-status page associated with their purchase.

Tracking information may take up to 24–48 hours after shipment to begin showing movement.

INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Name
  • Street address
  • Apartment or unit number
  • City
  • State
  • ZIP or postal code
  • Country
  • Email address and contact information

Grabana is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

If you notice an error after placing your order, contact us immediately at Grabana.Store@gmail.com.

We will attempt to make the correction if the order has not yet been processed or shipped, but address changes cannot be guaranteed.

ADDRESS CHANGES AFTER SHIPMENT

Once a package has been shipped, Grabana may be unable to change the delivery address.

Customers may need to contact the shipping carrier directly regarding available delivery-management options.

Any fees associated with an address correction, package redirect, or reshipment caused by incorrect customer-provided information may be the customer’s responsibility.

DELIVERED BUT NOT RECEIVED

If tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check around your delivery location, mailbox, porch, parcel locker, or other secure delivery areas.
  2. Check with household members, neighbors, building management, or front-desk personnel where applicable.
  3. Allow a short period of time, as some carriers may mark packages delivered shortly before the package physically arrives.
  4. Contact the shipping carrier for additional delivery information.

If you still cannot locate the package, contact us at Grabana.Store@gmail.com and include your order number.

We will make reasonable efforts to assist with the carrier’s investigation.

A carrier’s confirmed delivery scan may be considered evidence of delivery, subject to applicable law.

LOST PACKAGES

If a package appears to be lost in transit, please contact us as soon as reasonably possible.

Grabana may open an investigation or claim with the applicable shipping carrier.

Depending on the circumstances and the result of the investigation, we may provide a replacement, refund, store credit, or other appropriate resolution.

We reserve the right to require completion of a carrier investigation before issuing a replacement or refund where permitted by law.

DAMAGED PACKAGES

If your package arrives damaged, please contact us promptly at Grabana.Store@gmail.com.

Include:

  • Your order number
  • Clear photographs of the shipping box or mailer
  • Photographs of the shipping label
  • Photographs of the damaged product
  • A brief description of the issue

Please retain the product and packaging until your claim has been reviewed.

Damaged-product claims are also subject to our Return & Refund Policy.

STOLEN PACKAGES

Grabana is not responsible for packages stolen after confirmed delivery to the shipping address provided by the customer, except where applicable law requires otherwise.

Customers should select a secure delivery location whenever possible.

If you believe a delivered package was stolen, you may be asked to contact the carrier, property management, or appropriate local authorities.

We will provide reasonable assistance with available shipping documentation when appropriate.

RETURNED-TO-SENDER PACKAGES

Packages may be returned to us because of:

  • An incorrect or incomplete address
  • An unclaimed package
  • Refusal of delivery
  • Failed delivery attempts
  • Carrier restrictions
  • Other delivery issues

If an order is returned to us because of information or circumstances attributable to the customer, the customer may be responsible for additional shipping charges before the order can be shipped again.

Original shipping fees may be non-refundable where permitted by law.

REFUSED DELIVERIES

Refusing delivery does not automatically cancel an order or guarantee a refund.

Returned or refused packages will be handled according to our Return & Refund Policy and applicable law.

SHIPPING DELAYS

Grabana is not responsible for shipping or delivery delays caused by circumstances outside our reasonable control, including:

  • Carrier delays
  • Weather events
  • Natural disasters
  • Government actions
  • Customs inspections
  • Transportation disruptions
  • Labor disputes
  • Holidays
  • Emergencies
  • Incorrect delivery information
  • High shipping volumes

We will make reasonable efforts to assist customers when significant shipping problems occur.

INTERNATIONAL SHIPPING

Where international shipping is available, customers are responsible for reviewing any applicable import requirements in their destination country.

International shipments may be subject to:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Government fees
  • Customs inspections
  • Additional delivery delays

Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.

Grabana does not control customs agencies and cannot guarantee customs-processing times.

CUSTOMS REFUSALS

International customers are responsible for determining whether purchased products may legally be imported into their destination country.

Grabana is not responsible for packages refused, delayed, confiscated, or returned by customs authorities because of destination-country restrictions, except to the extent required by applicable law.

ORDER CANCELLATIONS

Please contact us as soon as possible if you need to cancel an order.

Orders can only be cancelled before they enter processing, fulfillment, or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

MULTIPLE SHIPMENTS

In some circumstances, products within the same order may be shipped separately.

If this occurs, you may receive multiple packages and tracking numbers.

You will not be charged additional shipping solely because we choose to divide an order into multiple shipments unless you separately request an upgraded or additional shipping service.

SHIPPING RESTRICTIONS

We reserve the right to restrict shipping to certain addresses, regions, countries, freight-forwarding locations, PO boxes, or other destinations where shipping is unavailable, unusually risky, prohibited, or impractical.

Any affected customer will be contacted when appropriate.

FRAUD PREVENTION

Orders may be subject to payment, identity, address, or fraud-prevention review before shipment.

We reserve the right to delay or cancel orders that reasonably appear fraudulent, unauthorized, or inconsistent with our Terms of Service.

CUSTOMER RESPONSIBILITY

By placing an order, you agree to provide accurate shipping information and to monitor available tracking information after shipment.

You are responsible for ensuring that your delivery location is reasonably secure and accessible to the shipping carrier.

CHANGES TO THIS POLICY

Grabana may update this Shipping Policy periodically.

Changes will be posted on this page with an updated revision date.

CONTACT US

For shipping questions, contact:

Grabana
Sophere Skincare Line
Email: Grabana.Store@gmail.com

[INSERT BUSINESS MAILING ADDRESS]

This Shipping Policy should be read together with our Terms of Service, Return & Refund Policy, and Privacy Policy.

© 2026 Grabana. All rights reserved.