Refund policy

Return & Refund Policy

Due to the personal-care and hygienic nature of Grabana and Sophere skincare products, all sales are final. For health, hygiene, and product-integrity reasons, we do not accept returns, exchanges, or refunds for products based on change of mind, personal preference, skin compatibility, scent preference, or dissatisfaction with results, except where required by applicable law.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, incorrect, or with an item missing, contact us at Grabana.Store@gmail.com within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product, packaging, shipping box, and shipping label when applicable

We will review the claim and, if approved, may provide a replacement, store credit, or refund, as appropriate.

Please do not discard damaged products or packaging until your claim has been reviewed, as additional photographs or information may be requested.

Non-Returnable Products

Because our products are cosmetics, skincare products, and personal-care goods, they cannot be returned or exchanged once shipped or delivered, except for qualifying damaged, defective, incorrect, or legally required claims.

This includes, but is not limited to:

• Opened or unopened skincare products
• Used or tested products
• Products with broken or removed seals
• Products purchased because of personal preference or change of mind
• Products that do not produce a customer’s desired or expected cosmetic result
• Sale, clearance, promotional, or discounted items
• Gift cards

Skin Sensitivities and Allergic Reactions

Individual skin responses vary. Customers are responsible for reviewing product ingredients before use and following all product directions, warnings, and recommended patch-testing instructions.

A sensitivity, irritation, allergic response, or incompatibility with an individual’s skin does not automatically qualify a purchase for a refund or return, except where required by applicable law.

If irritation occurs, discontinue use and seek appropriate medical advice when necessary.

Order Cancellations

Orders may only be cancelled before they have entered processing or fulfillment.

Once an order has been processed, packed, or shipped, it cannot be cancelled.

Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

Orders returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect a package, or other circumstances attributable to the customer may not qualify for a refund. Any reshipping costs may be the customer’s responsibility.

Unauthorized Returns

Do not send products back to Grabana without receiving prior written authorization.

Unauthorized returns may be refused and may not qualify for a refund, replacement, exchange, or store credit.

Approved Refunds

If Grabana approves a refund for a qualifying claim, the refund will normally be issued to the original payment method.

After a refund is issued, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed after we confirm that a refund was issued, please contact us at Grabana.Store@gmail.com.

European Union and Other Mandatory Consumer Rights

Nothing in this policy is intended to limit or exclude consumer rights that cannot legally be waived.

Customers located in the European Union, European Economic Area, United Kingdom, or another jurisdiction providing mandatory cancellation or return rights may have additional statutory rights.

Certain sealed goods that are not suitable for return for health-protection or hygiene reasons may be exempt from cancellation rights after the seal has been broken, where permitted by applicable law.

Where mandatory consumer-protection law conflicts with this policy, the applicable law will control.

Contact Us

For questions regarding damaged, defective, incorrect, or missing products, contact:

Grabana
Email: Grabana.Store@gmail.com

This Return & Refund Policy should be read together with our Terms of Service, Privacy Policy, Shipping Policy, product instructions, and any other policies displayed on our website.

Last Updated: September 4, 2026